Items are shipped via UPS.
The buyer is responsible to provide an address that these carriers recognize as a deliverable address.
We have no control over the shipment once a package departs our location. If there are any issues with delivery for reasons out of our control (address provided to us is not accurate, issues within the shipping company, etc.) we are not responsible for shipping delays. We are not responsible for errors made by the shipping carrier, such as delayed items or lost packages. We are not responsible for delays in shipping due to any extraordinary circumstance that causes unforeseen interference with carrier routes.
If a return or exchange is applicable, contact us via phone or email year-round.
Our Standard shipping rates for all of our products is now only available in Connecticut, Delaware, Georgia, Illinois, Indiana, Kentucky, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, and West Virginia. We expect to get you the Sukkah on time in these states using Standard shipping, and we leave extra days just in case of delays.
Please see our refund and exchange policy for more information.
If you need your order before a certain date, please contact us via phone or email PRIOR to submitting your order so we can determine whether we are able to meet your deadline. If we are unable to meet your deadline with standard shipping, expedited shipping is available. If you choose an expedited shipping rate, we are not responsible if the shipping company does not honor the expected timeline, although delays with UPS expedited methods are rare.
Our goal is to get your order to you as soon as possible. As soon as your order is created, our team is hard at work to ensure that it's shipped the same day.
We will not ship something if it isn't expected to get to your location on time before Sukkos'. See the estimated arrival date by location below.
All other states must pay extra for 1-2 day expedited shipping services.